Course Description

The Customer Service & Sales credential is RISE Up's intermediate course for students improving skills in a customer-facing role.

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Developed in collaboration with over 20 notable retailers, the curriculum helps your students land high-demand jobs and get promoted in the retail industry and beyond. Earning a certification validates their knowledge and skills to employers and builds workplace-readiness.

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LEARNERS WILL BE ABLE TO:

• Understand omnichannel purchase options

• Understand customer life cycle

• Assess and meet customer needs

• Execute sales and upselling

• Build a resume and then shine in the interview